Privacy Policy

ACT Securities Pty Limited ACN 643 193 328 (“ACT Securities,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website (https://actsecurities.com.au/) or providing personal information to us, you agree to the terms of this Privacy Policy and our Terms and Conditions.

  1. What Personal Information Do We Collect?

Personal information refers to any information that identifies you or could reasonably be used to identify you. The types of personal information we collect include:

  • Contact Information: Name, email address, phone number, and postal address.
  • Demographic Information: Date of birth, employment details, and organisation information (if applicable).
  • Transactional Information: Information related to transactions conducted through our services, such as property or investment details.
  • Sensitive Information: In limited cases, we may collect sensitive information, such as health data or criminal records, where required for specific transactions and with your consent.

We also automatically collect certain information when you visit our website, such as:

  • Technical Information: Your IP address, browser type, operating system, and device type.
  • Website Usage Data: Pages viewed, time spent on pages, and referral sources (e.g., search engines or external links).

Additionally, we may collect your personal information from third parties, including:

  • Market research companies, property developers, and agents.
  • Publicly available databases.
  • Anyone authorised to deal with us on your behalf, such as a financial adviser or solicitor.
  • Our third-party providers, including IT service providers, payment processors, and marketing agencies.
  1. How Do We Collect Personal Information?

We collect personal information directly from you in several ways:

  • When you submit inquiries or contact us via our website.
  • When you interact with us through email, phone, or in person.
  • When you engage with our services, such as making an investment or purchasing property.
  • When you subscribe to our newsletters or promotional emails.

We also collect information from:

  • Publicly available databases, as permitted by law.
  • Third-party service providers, such as market research firms, developers, and property agents.
  • Cookies and tracking technologies (e.g., Google Analytics) to collect information about your interactions with our website.
  1. Why Do We Collect Personal Information?

We collect and use your personal information to:

  • Respond to your inquiries and provide services or information you request.
  • Manage and process transactions, including property sales, investments, or services provided by ACT Securities.
  • Communicate with you regarding updates, promotions, and relevant information about our developments.
  • Improve our services, website, and marketing efforts by analysing website usage and user behaviour.
  • Meet our legal and regulatory obligations.
  1. How Do We Use and Disclose Personal Information?

We use your personal information for the purposes stated above and do not sell or share your data with third parties for marketing purposes without your consent.

We may disclose your information to third parties, including:

  • Service Providers: IT services, data storage providers, marketing agencies, and payment processors to support our operations.
  • Advisers and Legal Representatives: To facilitate property transactions or investment services.
  • Government Authorities and Regulators: Where required by law or in response to legal processes.
  • Third Parties Involved in Property Transactions: Including real estate agents, developers, brokers, and valuation services.
  • Financial Institutions: Involved in payment processing or mortgage-related services.

All third-party providers are required to comply with Australian privacy standards and handle your data responsibly.

  1. How Do We Protect Your Personal Information?

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access or disclosure. This includes using secure servers, encryption, and password protection for sensitive data.

However, no security measures are completely foolproof, and we cannot guarantee the absolute security of your data. You are encouraged to take precautions, such as safeguarding your account credentials and notifying us immediately of any suspicious activity.

  1. Accessing and Correcting Your Personal Information

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Correct any information that is inaccurate, incomplete, or out-of-date.

To request access or corrections, please contact our Privacy Officer at hello@actsecurities.com.au. We will respond to your request within a reasonable timeframe and may charge a fee to cover the cost of retrieving and providing this information where appropriate.

  1. Direct Marketing

From time to time, we may send you promotional materials or newsletters about our services, developments, and updates. You can opt out of receiving marketing communications at any time by:

  • Using the unsubscribe link provided in emails.
  • Contacting us at hello@actsecurities.com.au.

We respect your choice and will update your preferences promptly.

  1. Cookies and Google Analytics

We use cookies to collect information about your browsing activity on our website. Cookies help track user activity for performance and marketing purposes. You can disable cookies through your browser settings, but doing so may limit certain functionalities of the website.

We also use Google Analytics to analyse website traffic and understand how visitors use our site. Google Analytics collects anonymous data and does not identify individual users. For more information on how Google uses data, please review Google’s Privacy Policy.

  1. Disclosure of Information Overseas

In certain circumstances, we may disclose your personal information to related entities or service providers based outside Australia. These third parties are required to handle your data in accordance with Australian privacy laws and provide an equivalent level of data protection.

We will notify you before transferring your data overseas and ensure appropriate safeguards are in place.

  1. Changes to this Privacy Policy

ACT Securities reserves the right to update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. By continuing to use our website and services, you accept the updated terms.

  1. Complaints and More Information

If you believe your privacy has been breached, you may contact our Privacy Officer at hello@actsecurities.com.au. We will investigate your complaint and provide a response as soon as possible.

For more information about privacy rights and Australian privacy law, you can visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

For any questions about this Privacy Policy or the handling of your personal information, please contact: ACT Securities Privacy Officer
Email: hello@actsecurities.com.au